Having your ATM card blocked can be inconvenient, but it may be necessary for security reasons. If your Zenith Bank ATM card is lost, stolen, or you suspect it is being used fraudulently, blocking it quickly can prevent unauthorized withdrawals and transactions. This comprehensive guide will explain the different ways to block your Zenith Bank ATM card.
Zenith Bank is one of the largest commercial banks in Nigeria with millions of customers nationwide. If you hold a Zenith Bank account, you likely have an ATM card associated with it to allow for convenient cash withdrawals, balance inquiries, and other basic transactions.
However, having an ATM card also comes with the risk of card fraud, skimming, or unauthorized use if it falls into the wrong hands. That’s why it’s crucial to know how to swiftly block your Zenith Bank ATM card through the proper channels if the need arises.
Blocking your card prevents any transactions from going through while still allowing you to maintain your account. It’s a safety precaution that can save you from losing money. This guide will take you through when and how to block your Zenith Bank ATM card using various methods.
When You Should Block Your Zenith Bank ATM Card
Here are some common situations when you may want to block your Zenith Bank ATM card right away:
- Your card is lost or stolen – If you have misplaced your card or it was taken from you, blocking it prevents anyone else from using it and draining your account. Every second counts in this scenario.
- You notice unauthorized transactions – If you notice any suspicious, unfamiliar, or fraudulent card transactions on your account, blocking your card can stop additional unauthorized charges.
- Your card details were compromised – If you recently used your card at an ATM or merchant that you now know was compromised by hackers, immediately block your card to prevent your information from being misused.
- You’re not using your card anymore – If you have stopped actively using a Zenith Bank ATM card, blocking it adds an extra layer of security and prevents fraudulent usage just in case.
Acting swiftly is key – don’t delay blocking your card if you suspect it is in the wrong hands or being misused. It’s much easier to temporarily block a working card than dispute unauthorized charges later.
How to Block Your Zenith Bank ATM Card
Zenith Bank offers multiple convenient ways to block your ATM card instantly. Here are step-by-step guides for each method:
Using the Zenith Bank Mobile App
The Zenith Bank mobile app allows you to easily block your ATM card in just a few taps. Here is how to do it using the app:
- Launch the Zenith Bank Mobile App on your device.
- Log in with your username and password.
- On the home page, scroll down and tap on “Self Service”.
- Under “Card Services”, tap on “Block Card”.
- Select the card you want to block from the list.
- Click on “Block Card” to confirm.
- You will get a confirmation message saying your card has been blocked successfully.
Blocking your card via the Zenith Bank mobile app is quick and straightforward. Just a few seconds is all it takes to disable your ATM card and secure your account.
Through Zenith Bank USSD Code
Zenith Bank offers a dedicated USSD code that allows you to instantly block your ATM card from any phone. Follow these steps:
- From your mobile phone, dial 966*911# to access the Zenith Bank self-service menu.
- Select Option 2 – Block ATM Card by entering 2.
- Enter your Zenith Bank account number when prompted.
- Input the card PIN of the ATM card you want to block.
- Confirm again that you want to block your ATM card.
- You will receive an SMS confirming your card has been blocked successfully.
Using the Zenith Bank USSD code to block your ATM card only takes a minute and can be done from anywhere without the need for mobile data.
By Calling Zenith Bank Customer Care
You can also block your Zenith Bank ATM card by calling their customer care line and speaking to a bank representative.
To block your card via customer care, follow these steps:
- Call any of the Zenith Bank customer care numbers:
- +234 1 278 7000
- Select the options to speak to a customer service agent.
- Provide your full name, account number, and other verification details requested.
- Explain that you need to urgently block your ATM card and provide the card details.
- The agent will then block your ATM card immediately during the call.
- Take note of the reference number for blocking your card given by the agent.
Calling Zenith Bank customer care allows you to block your card and also raise any other concerns or suspicions about your account. However, wait times to speak to an agent can vary.
By Visiting a Zenith Bank Branch
For immediate in-person assistance, you can visit your nearest Zenith Bank branch. Here’s how to block your ATM card at a branch:
- Bring a valid ID card and visit any Zenith Bank branch.
- Request to speak to a customer service officer.
- Inform them you need to block your ATM card and provide your account details.
- Complete any written request forms if needed.
- The bank officer will block your ATM card system-wide.
- Obtain a reference number or confirmation receipt for blocking your card.
Visiting a branch ensures your card is blocked instantly without any wait. However, this option may not be feasible if you don’t have a branch conveniently nearby.
No matter which option you choose, blocking your Zenith Bank ATM card is quick and easy. Once blocked, your card cannot be used anywhere until you unblock it again through proper verification.
Unblocking Your Zenith Bank ATM Card
To use your Zenith Bank ATM card again after blocking it, you will need to unblock it by contacting the bank. Here is how to unblock your card:
- Via the mobile app – Log in to the Zenith Bank mobile app, go to Card Services > Unblock Card and select your blocked card. Confirm to unblock.
- Through customer care – Call a Zenith Bank customer care number and request to unblock your card after providing account verification details.
- By visiting a branch – Request a customer service officer at a Zenith Bank branch to unblock your card in-person after submitting ID and account details.
Unblocking gives you access to your ATM card again once you have confirmed there is no more risk or threat to your account security. Avoid unblocking your card unless you are certain your account is safe to use again.
Protecting Yourself From ATM Card Fraud
Along with knowing how to swiftly block your card if needed, practicing smart ATM card usage and security in general can prevent your card from getting compromised in the first place:
- Check statements regularly – Closely monitor your account activity frequently to catch any unauthorized transactions immediately.
- Set transaction alerts – Enable SMS or email alerts for your account transactions to stay updated on card usage.
- Avoid public/unprotected WiFi – Only access online banking and make payments on safe networks to prevent hacking of your card details.
- Don’t share PIN or CVV numbers – Keep your ATM PIN and debit card CVV numbers confidential at all times.
- Shop on secure sites – When shopping online, only make payments on sites that are HTTPS encrypted.
- Check for skimmers – Examine ATM card slots and keypads for any unauthorized attachments before use.
- Set limits – Customize daily ATM withdrawals or transaction limits on your card for extra security.
Proactively taking measures to safeguard your card information reduces the need for blocking your ATM card in the first place. But it’s always good to know how to act quickly using the options outlined above if the unfortunate need arises.
Frequently Asked Questions (FAQ’s)
How long does it take to block my Zenith Bank ATM card?
Blocking your Zenith Bank ATM card takes effect almost instantly regardless of the method you use. The entire card blocking process typically completes within a few minutes via the mobile app, USSD, customer care, or in-branch.
Can I still use my blocked ATM card for online transactions?
No, once an ATM card is blocked, all transactions – both online and offline, as well as withdrawals and purchases – will be declined globally until you unblock it again through proper verification.
What details do I need to provide Zenith Bank to block my card?
To block your card via USSD, app, or customer care, you will need to provide your account number and the PIN of the specific ATM card you want blocked. Verifying some additional details may be required.
Is there a fee to block or unblock my Zenith Bank ATM card?
Zenith Bank does not currently charge any fee either to block or subsequently unblock your ATM card as and when needed. The card blocking service is free.
Can I still use my other Zenith Bank cards if I block one of them?
Yes, blocking one Zenith Bank ATM card will only affect that specific card. Any other ATM, credit, or debit cards linked to your Zenith account will still remain fully usable.
What if I have lost my card or don’t remember the PIN?
If your card is lost or you don’t have the PIN, you can still block your card securely by visiting a Zenith Bank branch with ID proof or calling customer care for assistance after account verification.
Having your ATM card blocked may seem worrying, but it’s a smart security step to prevent unauthorized transactions and fraud. Zenith Bank offers fast and convenient ways to block your card via mobile, USSD, call center, or in-branch. Once certain your account is safe again, unblocking also restores access.
Along with understanding how to swiftly block your card if the need arises, always make sure to use general secure practices for ATM usage, online payments, PIN protection, and more. Checking statements regularly and setting alerts provides an extra layer of monitoring.
Knowing how to promptly block your Zenith Bank ATM card gives you greater peace of mind and control over your account’s security. Don’t hesitate to block first and ask questions later if you ever notice suspicious activity that could be fraudulent.